Warranty Policy

1. Warranty Coverage

Eligible home organizers purchased directly from Caleviera are covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

Production defects or manufacturing faults.
Cracks, breaks, or structural defects present upon delivery.
Loose, broken, incomplete, or defective components caused by manufacturing.
Defective hinges, hooks, clasps, handles, clips, fasteners, lids, drawers, or other functional components.
Material defects that significantly affect the product's appearance, structure, durability, or intended function.
Manufacturing defects affecting shelves, compartments, dividers, trays, holders, racks, baskets, containers, or storage sections.
Defective connecting pieces, supports, frames, mounting components, or adjustable elements supplied with the product.
Manufacturing issues affecting printed designs, decorative finishes, coatings, patterns, or other product details.
Products that arrive damaged as a result of defects occurring during the manufacturing or production process.

2. Items Not Covered by the Warranty

The Caleviera warranty does not cover damage, deterioration, or changes resulting from:

Normal wear and tear caused by regular use.
Incorrect assembly, installation, handling, cleaning, or maintenance.
Damage caused by exceeding the product's recommended capacity or intended use.
Accidents, misuse, excessive force, rough handling, or unsuitable storage.
Damage caused by sharp objects, pets, chemicals, cleaning products, excessive moisture, heat, or other external factors.
Modifications, repairs, alterations, drilling, cutting, painting, or other changes made after delivery.
Damage caused by improper placement, unstable surfaces, incorrect installation, or failure to follow supplied instructions.
Natural differences in material texture, colour, pattern, finish, or appearance between production batches.
Loss, theft, deliberate damage, misuse, neglect, or improper handling.
Minor cosmetic imperfections that do not affect the product's structure or intended function.
Damage resulting from exposure to unsuitable environmental conditions, including excessive humidity, extreme temperatures, or prolonged direct sunlight where the product is not designed for such conditions.
Damage caused by use for purposes other than those for which the product was designed.

3. How to Make a Warranty Claim

If you believe that your home organizer contains a manufacturing defect, please contact Caleviera customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

Your full name.
Your order number.
The name or description of the affected home organizer.
A clear explanation of the problem.
Photographs showing the complete product.
Close-up photographs or videos clearly showing the affected area.
Photographs of the packaging where reasonably requested.
Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@caleviera.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Caleviera may offer one of the following solutions depending on the nature of the defect, the available evidence, product availability, and applicable law:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
A repair where suitable and reasonably available.
A replacement component where appropriate.
Another fair and appropriate solution based on the circumstances.

The final solution will be determined after the warranty claim and supporting evidence have been carefully assessed.

Where a replacement is approved but the original model, size, colour, or design is unavailable, Caleviera may offer an alternative product of similar value, store credit, or a refund.

Any replacement product supplied under this warranty may be subject to the remaining portion of the original warranty period or any additional period required by applicable law.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Caleviera will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible home organizers purchased directly through the official Caleviera website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Caleviera may request that the affected product be returned for inspection before approving a replacement, refund, repair, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Caleviera may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

To the maximum extent permitted by applicable law, this commercial warranty is limited to the solutions described in this policy and does not cover indirect, incidental, special, or consequential losses.

7. Product Care Recommendations

To help preserve the appearance, structure, functionality, and overall condition of your Caleviera home organizers, we recommend following these care practices:

Always read and follow any care, assembly, and usage instructions supplied with the product.
Clean the organizer regularly using a soft, dry, or slightly damp cloth where appropriate.
Use mild cleaning products suitable for the specific material.
Avoid abrasive cleaners, harsh chemicals, or cleaning products that may damage the surface or finish.
Do not place excessive weight inside or on top of the organizer.
Distribute stored items evenly where applicable.
Avoid dragging heavy organizers across floors or other surfaces.
Handle drawers, lids, doors, handles, hooks, and moving components carefully.
Assemble products according to the supplied instructions.
Ensure shelves, racks, frames, and other structural components are properly secured before use.
Keep products away from excessive moisture unless specifically designed for wet environments.
Avoid exposing materials to excessive heat or prolonged direct sunlight where unsuitable.
Do not modify, drill, cut, or alter the product unless the instructions specifically permit it.
Store unused organizers in a clean, dry environment.
Keep products away from sharp objects or items that may scratch, puncture, or otherwise damage the material.

8. Inspection and Product Condition

Customers should inspect their home organizer promptly after delivery and before extensive use or assembly where practical.

If the product arrives visibly damaged, incomplete, or defective, please contact Caleviera customer support as soon as reasonably possible and provide photographs of the product and packaging.

An inspection or reporting requirement does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

Any inspection-related requirement will only be applied where legally permitted and where the relevant product conditions have been clearly communicated.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Caleviera.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where a product is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Caleviera may update this Warranty Policy from time to time to reflect changes in our products, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact Caleviera using the details below:

Store: Caleviera
Address: Via Giuseppe Tartini 33, 10154 Torino (TO), Italy
Email: contact@caleviera.com
Phone: +39 3666881556
Business Owner: Daniela Libardo

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.