FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

European Union and Switzerland: 8–10 business days.
United Kingdom: 6–10 business days.
South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Caleviera offer free shipping?

Yes. Caleviera provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier's system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@caleviera.com.

4. Which payment methods do you accept?

Depending on your country, device, and the payment options available during checkout, Caleviera may accept:

Visa.
Mastercard.
American Express.
PayPal.
Apple Pay.
Google Pay.
Shop Pay.
Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Caleviera does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@caleviera.com and include your order number and the requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Caleviera offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your home organizer, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned products should generally be unused, unassembled where applicable, clean, undamaged, and in their original condition, with original labels, accessories, instructions, and packaging included where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where this option is available, or by contacting the Caleviera customer support team.

Please email contact@caleviera.com and provide:

Your full name.
Your order number.
The home organizer product or products you wish to return.
The reason for your return.
Photographs where the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorisation and instructions from Caleviera.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain products depending on their nature, condition, or applicable consumer legislation.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request by selecting the "Withdraw from Contract" option within your customer account or order details page.

After submitting the electronic request, you will receive an acknowledgement confirming that Caleviera has received it.

You may also exercise your withdrawal right by emailing contact@caleviera.com with:

Your full name.
Your order number.
The email address used for the order.
The home organizer product or products included in the withdrawal.
A clear statement confirming that you wish to withdraw from the purchase.

10. When will I receive my refund?

After your returned product has been received and inspected, Caleviera will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Although we may process the refund promptly, your bank, card issuer, or payment provider may require additional business days to display the funds in your account.

11. What should I do if my home organizer arrives damaged, defective, incomplete, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Caleviera as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@caleviera.com and include:

Your full name.
Your order number.
A clear description of the problem.
Photographs showing the complete product.
Close-up photographs clearly showing the affected area.
Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Caleviera may offer:

A replacement product.
A partial refund.
A full refund.
Store credit.
A replacement component where appropriate.
Another fair and suitable solution.

12. Do you offer direct exchanges?

Caleviera does not currently offer direct exchanges.

If you need a different size, colour, design, model, or organizer style, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that your preferred product is available and can be dispatched without waiting for the original return to be completed.

13. Which products cannot be returned?

Certain products may be excluded from returns where permitted by applicable law, including:

Personalised, customised, or made-to-order products.
Products that have been permanently modified after delivery.
Products that have been assembled, installed, altered, damaged, or used beyond what is reasonably necessary for inspection, where such condition affects return eligibility.
Products returned with missing essential components, accessories, instructions, or packaging where their absence affects the product's condition or resale value.
Final-sale products where the exclusion is clearly stated and legally permitted.

A product is not automatically excluded from return simply because it is a home organizer. Any restriction will only apply where permitted by law and clearly communicated.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about return eligibility and legal exceptions.

14. Does Caleviera provide a warranty?

Yes. Eligible home organizers purchased directly from Caleviera are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

Structural or production defects.
Cracks, breaks, or defective components present upon delivery.
Faulty hinges, handles, hooks, clips, clasps, lids, drawers, or fasteners.
Material defects affecting the appearance, structure, durability, or intended function of the product.
Defective shelves, compartments, dividers, trays, baskets, racks, or storage sections.
Manufacturing defects affecting coatings, finishes, patterns, decorative elements, or other product details.
Products that arrive with production-related damage.

The warranty does not cover normal wear and tear, accidental damage, misuse, incorrect assembly, improper cleaning, excessive weight, modifications, unsuitable storage, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@caleviera.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected home organizer, a detailed explanation of the issue, and clear photographs showing the complete product and the affected area.

We may also request photographs of the product packaging, assembly instructions, labels, or additional details where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. How do I assemble my home organizer?

If your product requires assembly, please carefully follow the assembly instructions supplied with the product.

Before beginning assembly:

Check that all components are included.
Read the instructions completely.
Identify each component before starting.
Use only the recommended hardware and components.
Assemble the product on a clean, stable surface.
Do not force components into place.
Ensure all screws, connectors, supports, and fasteners are properly secured before use.

If you believe a component is missing or defective, please contact Caleviera customer support before attempting modifications or repairs.

17. What materials are Caleviera home organizers made from?

Materials vary depending on the individual product and design.

Caleviera home organizers may be made from materials such as:

Plastic.
Metal.
Stainless steel.
Wood or wood-based materials.
Bamboo.
Fabric.
Acrylic.
Glass.
Resin.
Other material combinations.

Please review the individual product page for the specific material information applicable to the product you are considering.

18. Can I use Caleviera organizers in different rooms?

Many of our organizers are designed for versatile everyday use and may be suitable for different areas of the home.

Depending on the product, organizers may be used in:

Bedrooms.
Wardrobes and closets.
Kitchens.
Bathrooms.
Living rooms.
Home offices.
Entryways.
Laundry areas.
Storage spaces.

Please review the individual product description and specifications to determine whether a particular organizer is suitable for your intended location.

19. How should I clean my home organizer?

Cleaning instructions vary according to the material and design of each product.

As a general recommendation:

Use a soft, dry or slightly damp cloth where appropriate.
Use mild cleaning products suitable for the material.
Avoid abrasive sponges and harsh chemicals.
Do not soak materials that are not designed for prolonged contact with water.
Dry the product thoroughly after cleaning where necessary.
Follow any specific care instructions supplied with the product.

Improper cleaning or exposure to unsuitable chemicals may damage certain surfaces or finishes.

20. How much weight can an organizer hold?

Weight capacity varies by product, material, size, construction, and design.

Please check the product page, product instructions, or specifications for the recommended weight capacity before placing heavy items inside or on top of the organizer.

Do not exceed the stated or recommended capacity.

Weight should generally be distributed evenly to help maintain stability and prevent unnecessary stress on shelves, supports, handles, or other components.

21. Can I modify or alter my organizer?

We recommend using each product according to its intended design and supplied instructions.

Drilling, cutting, painting, gluing, bending, removing structural components, or otherwise modifying a product may affect its stability, appearance, safety, or warranty eligibility.

If you believe a modification is necessary for your intended use, please contact Caleviera customer support before making changes.

22. Where does Caleviera ship?

Caleviera currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer's responsibility.

Caleviera does not control these charges and cannot reliably predict their amount.

24. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Caleviera divides your order into multiple shipments.

25. What should I do if my refund is delayed?

After Caleviera processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@caleviera.com and provide your order number so that we can review the transaction.

26. How can I contact Caleviera customer support?

Our customer support team can assist with orders, product information, assembly, materials, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Caleviera
Address: Via Giuseppe Tartini 33, 10154 Torino (TO), Italy
Email: contact@caleviera.com
Phone: +39 3666881556
Business Owner: Daniela Libardo

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.